What are my stats?

You can keep track of your caregiver stats and see how you're doing on UrbanSitter with response to booking requests, availability updates, and cancellations/no-shows. Your stats reflect your activity within the last 90 days, are only visible to you, and do not appear to families or other caregivers. Aim for Excellent ratings to boost your profile's visibility and get more jobs. The better your stats, the more likely you are to get booked!

You can access these stats on your home page under Your Stats - Last 90 Days. This will give you a brief overview of your standing including stat category and your current rating for that category. Click See More About Your Stats for a full report and tips!

The categories included in your stats:

• Booking Response Rate: are you responding to booking and interview requests in a timely manner, or are you letting them expire without accepting or declining? 
• Last Calendar Update: are you keeping your Calendar up to date, or are you missing out on jobs because you don't show any availability? 
• Job Seeking Status: if you're looking for part or full-time work, are you updating your Job Seeking Status to let families know your general availability?
• Concerning Cancellations / No-Shows: are you standing by your accepted bookings and job commitments, or are you cancelling last minute (or not showing up at all)? 

It's important to maintain your stats with great ratings as they show your success as a reliable caregiver. Each category will display your current rating for that category: Excellent, Needs work, or Problematic.

• An Excellent rating means: You're responding to booking and interview requests promptly and not letting them expire, you've added availability to your Calendar within the last 7 days and have updated your Job Seeking Status within the last 2 weeks, or you haven't had any problematic cancellations or no-shows. Keep up the great work!
• A Needs work rating means: You've let some booking or interview requests expire without accepting or declining, you haven't updated your occasional availability or Job Seeking Status within 2 - 4 weeks, or you've had a problematic cancellation or no-show. You could use a little help!
• A Problematic rating means: You've let too many booking or interview requests expire without a response, you haven't updated your Calendar in over two weeks or haven't updated your Job Seeking Status in over 30 days, or you've had several problematic cancellations or no-shows. Uh oh! Time to shape up your stats.

Here's an example of a caregiver's stats: 

Needs work or Problematic rating?  Check out these useful tips to boost your rating!

• Bookings: If you aren't available for a booking, don't let the request expire! If you decline, you can always send a message to the family explaining. It's a nice touch to keep you in mind for future bookings! Check your Bookings tab for requests under Active Bookings. 
• Calendar: Families search for caregivers by availability, so aim to update or confirm your calendar twice a week to be booked accurately and avoid requests when you're not available! Update your Job Seeking Status to show families a quick snapshot of your part and full-time availability. Also, check your Calendar and Account Settings to manage when families can send you booking requests. 
• Cancellations: All last-minute cancellations and no-shows are reviewed by our team and are marked as concerning. Action may be taken on your account if you show a habit of unreliability. Families need trustworthy and reliable caregivers, so please be familiar with our Reliability Policy!

Excellent rating?  Awesome! Here are some more Pro Tips to keep your ratings high:

• Bookings: Always send a follow up message to the family for each request, even if the request expires. This will maintain your Excellent rating!
• Calendar: Keep updating your availability on consistent basis according to your bookings and personal commitments - families love organized caregivers! 
• Cancellations: If you must cancel, cancel with as much advance notice as possible - and be sure to keep our Reliability Policy in mind for all bookings and interviews.