If you are having issues adding direct deposit, you attempt to troubleshoot the issue in the following ways:
- Ensure that the name you provided us on your Payment Page is the name as it appears on your billing statements.
- Ensure that the account you are providing is located in the United States.
- Confirm that the electronic routing number you are providing is correct. For some banks, the electronic routing number is not the routing number you will find on a paper check. If you are having any issues identifying the correct number, you should reach out to your bank to confirm the correct information.