Why is my direct deposit info failing?

If you are having issues adding direct deposit, you attempt to troubleshoot the issue in the following ways:

  1. Ensure that the name you provided us on your Payment Page is the name as it appears on your billing statements.
  2. Ensure that the account you are providing is located in the United States.
  3. Confirm that the electronic routing number you are providing is correct. For some banks, the electronic routing number is not the routing number you will find on a paper check. If you are having any issues identifying the correct number, you should reach out to your bank to confirm the correct information.
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