Completed a booking and the payment was set to credit card? Here's how credit card payments work in the following three easy steps:
- Sitter confirms hours
- Parent confirms payment
- Payment is initiated within the UrbanSitter system from parent to sitter
If your booking has a status of 'Completed' with the message 'You've been paid!' then your payment has already been submitted by the parent. Since sitter payments require 3 full business days to process, you should expect to receive funds no later than the end of the third day after your payment is submitted.
For example, if you worked a job on Friday night and payment was submitted the Monday after, you should expect to see those funds in your account no later than the end of day the following Wednesday. Please note that business days do not include corporate and bank holidays such as Labor day, Christmas day, and Columbus day.
To ensure that sitters are paid in a timely manner, payments will be automatically charged 24 hours after the sitter confirms in the event the parent hasn't confirmed the payment yet except in the following circumstances:
- The confirmed hours exceed the originally booked hours by 3 hours or more
- The booking occurred more than 2 weeks ago
- The booking was manually updated by our Support Team
- The booking was an interview
If you have any questions about your payment, or haven't received payment by the 3rd business day, please don’t hesitate to reach out to our Support team at firstname.lastname@example.org.