What does my booking and payment status mean?

Your job or interview booking will have a status of Pending, Accepted, Declined, Expired, Closed, Canceled, or Completed. You can access a list of all your bookings on your Bookings page. 

• A family sends a caregiver a job or interview request for the caregiver to accept or decline: Pending
• The caregiver declines the request: Declined
• The caregiver did not accept or decline the request within the allotted time frame: Expired
• The request was sent out to other caregivers and another caregiver accepted the request: Closed
• The caregiver accepts the request so the booking is confirmed by both parties: Accepted
• Either the caregiver or family cancels the booking after accepting: Canceled
• The booking time passes and payment is initiated: Completed

If your booking has a cash payment method, the status will automatically update from Accepted to Completed with no further action or payment required. If your booking has a credit payment method, after the end time passes the booking page will indicate payment is in process, like so: 

For more information about how sitter payments work on UrbanSitter, click here (for families) and here (for caregivers). 

Please note that some bookings may require up to fifteen minutes to show a Completed status even if the booking has already been completed in real-time. For example, a booking completed at 6:15 pm may not switch to Completed until 6:30 pm.