My membership renewal charge failed. What do I do?

If the charge for your membership renewal fee was unsuccessful due to an issue with your credit card, you will be notified via email and prompted to update your credit card information on your Payment page. Our system will attempt to re-process the fee the next seven days and if not successful, your membership will be automatically downgraded and your account will have limited access to contact and book caregivers. You're always welcome to re-upgrade your account to a membership plan to continue on your sitter search! Find more information about UrbanSitter membership here.