How do I report a bad experience with a family?

If you've had a negative experience with a family that you'd like to report to Support, we encourage you to submit feedback and flag the issue to us. If this is an emergency, please contact your local authorities first then follow up with our team so we can take action if necessary.

When sitters complete their first job with a new family, they are sent an email with the opportunity to give feedback on their experience of the job and with that particular parent. Our Trust and Safety team reviews this feedback on a daily basis and follows up with sitters appropriately. This feedback is not shared publicly or with the parent but is reviewed privately by our team. 

Alternatively, we welcome you to flag the parent profile and report your experience to our team this way. To learn more about the flagging feature, view our FAQ: How do I flag an account to Support?

We take all member reports seriously and may take appropriate action in response to reports to uphold the trust, safety, and integrity of the UrbanSitter community. For more information about UrbanSitter policies and expectations, please view our Community Guidelines, Reliability Policy, and Terms of Service.