Can I see my sitter’s/the family's test results, daily symptom answers, and Compliance Certificate status?
No, only the Compliance Certificate is only shown by the sitter or parent at their discretion. When booking an engagement and on the date of service, you should ask to see their active Compliance Certificate upon arrival. As an extra precaution, we also recommend confirming that the parent or sitter is not currently experiencing symptoms of COVID-19.
What happens if someone tests positive for COVID-19?
We encourage open communication regarding family and sitter health status. So, as always, if a child, a family member or caregiver is sick or has a fever, please disclose this information, with symptoms and relevant doctor information, to the other party so that families and caregivers can make informed decisions on whether to cancel a job.
For the safety of the UrbanSitter community, and following CDC guidelines, UrbanSitter has informed our members that jobs should be canceled if a caregiver or anyone in the family they are working for has a known exposure to COVID-19. Additionally, jobs should not be posted and booking requests should not be sent if a family member fits that criteria as well.
We will not be penalizing families or sitters in the event of a cancellation due to COVID-19 to ensure that all parties feel supported in putting their own and their community’s health first.