How should I use Collective Go™ with UrbanSitter?
We recommend that both families and sitters fully participate in Collective Go™ in an effort to maintain full transparency regarding health and reduce Coronavirus exposure. To get the most out of your Collective Go™ membership, families and sitters should share their Compliance Certificate status with each other in person regularly.
How do I ask a sitter/family to use Collective Go™?
Collective Go™ is an optional service that both sitters and family can participate in. If you’d like to ask a sitter or family to participate, they may ask you to cover the cost. We also recommend sharing this page as well as our FAQs to answer any questions about Collective Go™. Please note, Collective Go™ is for use solely by individuals 18 years of age or older.
What if a sitter/family refuses to use Collective Go™? Do I have to keep working with them? Am I penalized if I cancel a booking because they refuse?
We recommend having a conversation about your health expectations and participation in CollectiveGo as soon as possible in case you need to cancel the booking and make arrangements that you are comfortable with. We advise against waiting until the day of to have these conversations in case you aren’t a good fit for each other.
UrbanSitter will not be penalizing families or sitters in the event of a cancellation due to COVID-19 to ensure that all parties feel supported in putting their own and their community’s health first. If you do find yourself needing to cancel a booking due to COVID-19, please proactively email our team at firstname.lastname@example.org with an explanation for your cancellation so that we can update our records accordingly. Additionally, we ask that you send a message to the other party citing your reason for canceling as a courtesy to the other member.
Can I see my sitter’s/the family's test results, daily symptom answers, and Compliance Certificate status?
No, only the Compliance Certificate is only shown by the sitter or parent at their discretion. When booking an engagement and on the date of service, you should ask to see their active Compliance Certificate upon arrival. As an extra precaution, we also recommend confirming that the parent or sitter is not currently experiencing symptoms of COVID-19.
What happens if someone tests positive for COVID-19?
We encourage open communication regarding family and sitter health status. So, as always, if a child, a family member or caregiver is sick or has a fever, please disclose this information, with symptoms and relevant doctor information, to the other party so that families and caregivers can make informed decisions on whether to cancel a job.
For the safety of the UrbanSitter community, and following CDC guidelines, UrbanSitter has informed our members that jobs should be canceled if a caregiver or anyone in the family they are working for has a known exposure to COVID-19. Additionally, jobs should not be posted and booking requests should not be sent if a family member fits that criteria as well.
We will not be penalizing families or sitters in the event of a cancellation due to COVID-19 to ensure that all parties feel supported in putting their own and their community’s health first.