Problem with direct deposit payment

Sometimes direct deposit payments can fail due to incorrect information or a location or bank issue. If your direct deposit fails, you will be notified via email and on UrbanSitter and the booking page will prompt you to update your information. Then,

1. Click Update Direct Deposit
2. Update your direct deposit information
3. Email Member Services at support@urbansitter.com to let us know so we can reinitiate your payment

Credit bookings are deposited using the payout method selected on your Payment & Payout page, either Instant Payout (to your debit card in under 2 minutes for a $2 fee) or Standard Payout (to your bank account in 3-5 business days). You can always switch back and forth, but make sure to do so before confirming your hours.

Direct deposit requirements

• Instant Payout requires a valid debit card from a participating U.S. bank
• Standard Payout requires a valid U.S. bank account, checking or savings
• When entering your bank account, make sure to use your electronic routing number
• Both payout methods require your SSN