How do I redeem a credit or gift card?

If you've received a promotional credit or gift card code, you can redeem the code on your account's Credits page. Redeeming your code will apply the credit to your UrbanSitter account that you can use towards UrbanSitter membership fees and sitter payments via credit.  

Enter the promotional or gift card code in the Voucher code field, then click Redeem.

If you have any trouble redeeming a credit and are getting an error message, please double-check your voucher code name and expiration date. If you continue to receive this message, feel free to contact Support. 

Your Credits page will have a list of all credits that have been redeemed on your account with your available credits at the top and your inactive credits at the bottom. Credits in the Credits Available section are active and automatically apply towards all valid transactions. The Inactive Credits section will show credits with $0 value left, credits that have expired, or credits that will become active in the future. 

Credits are applicable towards membership fees only, sitter payments only, or both. Available credits automatically apply towards your transactions in order of the date of the charge until the $ value is used up or the expiration date passes. When paying a sitter via credit, applicable credits will automatically apply and show as deducted from the subtotal, as seen below. For more information about paying caregivers with credit, see our FAQ: How do I use my credit to pay caregivers?