Canceling your auto-renewing membership stops your membership fees and access and deactivating your account closes your account and renders you inactive. Find more detailed information below!
- Canceling your membership sets your paid auto-renewing membership plan to expire at the end of your current billing cycle. After your membership expires you still retain access to your UrbanSitter account on a free plan, including all booking and transaction details. If you would no longer like to be charged for an UrbanSitter membership but would like to continue having access to your account, this is the best option.
- Deactivating your account effectively closes your account, meaning you will no longer be able to login to access any of your account or booking information. This action does also effectively cancel your membership plan. To deactivate or reactivate your account, email our Member Services team.