Reviews are one of the most effective ways to demonstrate your credibility and experience to families and care seekers searching for trusted caregivers. As you're getting started, you can request recommendations from families and employers you have previously worked for that appear as 5-star reviews (learn more here).
After completing a booking with a new caregiver, we ask the family to submit a public or private review of their experience. Reviews include a 1 through 5-star rating and an optional comment. Public reviews are visible on caregiver profiles to all members and private reviews are only visible to Member Services.
Tip: If a new family hasn't reviewed you yet, feel free to encourage them with a polite and professional message.
To uphold the integrity and trust of our community, caregivers can publicly respond to reviews (via the site only, not the app) and may contest those they deem to violate our guidelines. To contest a review, please email Member Services. UrbanSitter does not censor or hide negative reviews that may be detrimental to a caregiver's reputation but does remove reviews that violate our guidelines. All reviews should adhere to our Review Guidelines and report accurate, unbiased experiences. When writing a review, families must be:
- Genuine: base your review on your firsthand experience and avoid hearsay. Tell your own story in a straightforward way. Disingenuous reviews are easy to spot and reflect poorly upon the author.
- Thoughtful: construct your review with an understanding of its significance. Take your time when composing a review and consider its impact on the UrbanSitter community.
- Factual: rely on what actually happened and do not employ exaggerations or assumptions. Focus on providing useful information that helps others make good decisions.