Follow

How do I add or update my credit card information?

Parents: Adding your credit card information to your account allows you to skip the ATM and pay your sitters via credit card! Payment for your membership plan is also billed automatically to your credit card on file. UrbanSitter does not collect any fees from credit card payments and we partner with the leaders in payment security to ensure that your information is safely stored. 

You can add or update your credit card information by navigating to your Account's Payment page. Here's how to do so on the UrbanSitter website accessed on a desktop or mobile web browser, and on the iPhone and Android app:


Web and Mobile Web Browser

Navigate to your Payment page by clicking 'Your Account' then 'Payment' at the top right of your screen. To add your credit card information, enter your details in the appropriate fields, check the box next to 'I understand and accept the Payment Terms', then click 'Add Credit Card'.  

 parent_payment_arrow.pngparent_payment_page.png

If you need to delete your outdated credit card information and update your account with your new credit card information, click the 'Delete Card' button under your existing information. Then enter your new information and click 'Add Credit Card'.

update_cc_info_delete_card_blurred.jpg


iPhone App

Click the Menu button ios_menu_button.png in the top right corner of your screen and click 'Account' then 'My Credit Card'. To add your credit card information, click 'Add Credit Card', enter your details in the appropriate fields, then finally click 'Add Credit Card'. 

ios_add_credit_card.PNG ios_add_credit_card_field_filled_out_with_numbers.PNG

If you need to delete your outdated credit card information and update your account with your new credit card information, click 'Delete Credit Card', then confirm by clicking 'Yes'. Then enter your new information and click 'Add Credit Card'!

ios_delete_credit_card.PNG


Android App

Click the Menu button android_menu_button.png in the top left corner of your screen and click 'Account' then scroll to 'Payment and Membership'. To add your credit card information, enter your details in the appropriate fields starting with 'Credit Card Number' then click 'Add Card'. To delete your outdated credit card information and update your account with your new credit card information, click 'Delete Card'. 

android_add_card.png android_delete_card.png

Once you do so, you'll see a banner appear at the bottom of your screen that confirms you've deleted your credit card information. You can then enter your new credit card information and click 'Add Card'. 

android_card_successfully_deleted_banner.png

 

Please note that currently UrbanSitter can only validate cards associated with banks in the United States. If you encounter any difficulty when attempting to add your bank information, please reach out to support@urbansitter.com and we’ll be happy to help!

 

Parents: for more information on paying sitters via credit card, feel free to check out our How Do I Pay Sitters Via Credit Card? FAQ. For membership billing information, please see our Membership Billing FAQs

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments