Deactivation Policy

UrbanSitter reserves the right to deactivate accounts for various reasons, including but not limited to policy violations, fraudulent activity, reliability concerns, integrity concerns, or safety concerns. While UrbanSitter does not disclose the reason(s) why a member is removed, we may take this action in the following cases:

• Reliability Concerns: accumulated reliability concerns such as last minute cancellations, no-shows, and other concerns. We provide information to members to make them aware of any current reliability concerns and give them tips on how to correct their behavior. On occasion, a member is unable to make needed improvements and therefore will be removed to protect the reliability and integrity of the platform. Feel free to review our Reliability Policy for more information.
• Violation of Terms of Service or Community Guidelines: a member may be removed for violating UrbanSitter’s Terms of Service and Community Guidelines. For example, using the site to solicit, advertise to, or contact others for any reason other than its intended purpose is strictly prohibited under our Terms of Service. Additionally, engaging in disrespectful behavior such as profanity, harassment, discrimination, or acts of retaliation will not be tolerated in accordance with our Community Guidelines.
• Safety or Integrity Concern: safety or integrity concerns obtained by UrbanSitter. If our team receives a report of a safety or integrity concern, we will investigate that report seriously based on our policies and procedures. The outcome may result in the member being removed from the platform.
• Background Check Information: a criminal record surfaced via a background check or other information available to UrbanSitter. Generally speaking, if a background check shows that a caregiver has faced misdemeanor or felony criminal charges, they will be removed. 
• Fraudulent Activity: engaging in fraudulent or illegitimate behavior, such as paying for services that were not rendered or providing false information to deceive others or the platform.

UrbanSitter's Community Guidelines, Reliability Policy, and Terms of Service are in place in order to safeguard and maintain the safety, integrity, reliability, and quality of the UrbanSitter platform. All UrbanSitter members are held equally under these shared guidelines and we reserve the right to remove members' profiles who violate these terms. Due to the nature of the UrbanSitter service, we err on the side of caution when compelled to make these decisions. Any instance of fraud or unlawful acts are not tolerated.

If you have any additional questions or concerns, please don't hesitate to reach out to our Member Services Team by emailing support@urbansitter.com. To learn how to request the deactivation of your UrbanSitter account, please click here.