Reliability Policy

To ensure that the expectations of both parties are honored, it is important for families and caregivers to fulfill all accepted bookings. UrbanSitter strives to uphold the integrity and quality of its marketplace, and as such, it reserves the right to take action against members who create negative experiences for others. All cancellations and no-shows are thoroughly reviewed, utilizing all available information, to assess their impact on the member's experience and the integrity of the platform.

Cancellations

Both families and caregivers are expected to uphold their booking commitments. However, we recognize that unexpected circumstances can arise, leading a member to cancel a booking. In case of an emergency, it is crucial for either member to officially cancel the booking through UrbanSitter as soon as possible. Canceling a booking inconveniences the other member, so prompt notification allows them to make alternate arrangements.

No-Shows

Failing to show up for an accepted booking, particularly without any communication, creates a negative experience for the other party involved. If a family or caregiver is a no-show for a booking, it is important to report this issue promptly. You can report such incidents by contacting UrbanSitter Support at support@urbansitter.com or by flagging the member's profile. 

UrbanSitter reserves the right, in its full discretion, to hide or remove accounts of members who violate our Terms of Service and Community Guidelines.