At UrbanSitter, we strive to make a parent's search for childcare as hassle-free as possible, and we understand the reliability of sitters is essential to making sure that happens! Sitters with a low cancellation rate earn a reliability badge on their profile, shown here:
Sitters with this badge have successfully completed 90% (or more) of bookings they've accepted on UrbanSitter within 30 days of their most recent booking, without any cancellation or reliability concerns. You'll see this badge on sitter profiles while browsing local sitters via the Search feature, in your Saved Searches, and on their individual sitter profile pages. As time goes on, the badge may be removed from a sitter's profile if their reliability falls under the above requirements. With this up-to-date information, parents can make informed decisions when vetting potential sitters for their family.
We also recommend looking for sitters with multiple repeat families, a fast response time, a recent last active timestamp, and a recent update to their job-seeking status or calendar. These are all signs that a sitter is reliable, actively engaged with the platform, and ready to meet new families!
To maintain a reliable and trustworthy experience for all, UrbanSitter takes corrective action on sitters with reliability concerns in accordance with our Reliability Policy. While we recognize that life happens, sitters are expected to follow through on their booking commitments and are subject to removal from the platform if they don't meet this expectation. Please feel free to review our policy in full for additional details.