If you had a negative experience or safety concern with a caregiver you wish to report, let us know by reviewing them, flagging their profile, or emailing Member Services. If this is an emergency, please contact your local authorities first, then follow up with us so we can take action on the account if needed.
Submit a review. After you complete a booking with a new caregiver, submit a public or private review of your experience. Other families and care seekers will be able to see and benefit from your experience if your review is public. Regardless, our Member Services team evaluates all public and private reviews 3-stars or below.
Flag their profile. You can flag a caregiver's profile and report your experience to Member Services following instructions here. Caregivers aren't notified of your flag and our team will review and follow up accordingly.
Email our team with additional or outside information. If you have any relevant documentation surrounding your report, we encourage you to email us and attach the documentation along with a detailed account of your experience for our team to review.
We take all member reports seriously and may take appropriate action in response to reports to uphold the trust, safety, and integrity of the UrbanSitter community. For more information about UrbanSitter policies and expectations, please view our Community Guidelines, Reliability Policy, and Terms of Service.