After completing a booking with a new caregiver, share your experience with a review. Families can submit private reviews only to Member Services, but we encourage making them public so other families can benefit from your unique experience. Positive, encouraging reviews of a caregiver's performance go far to build up their profile and provide insight into their skills, personality, work ethic, professionalism, caregiving approach, and more. Families are also encouraged to update their reviews to reflect new experiences.
To review a caregiver,
- On a recently completed booking page, click Review caregiver or go to the caregiver’s profile > Reviews
- Choose rating from 1-5 stars
- Write your review (provide as much detail as possible!)
- If you wish to make your review private, click Make rating and review private
- Click Submit Review
All reviews should adhere to our guidelines and report accurate, unbiased experiences. When writing a review, be:
- Genuine: base your review on your firsthand experience and avoid hearsay. Tell your own story in a straightforward way. Disingenuous reviews are easy to spot and reflect poorly upon the author.
- Thoughtful: construct your review with an understanding of its significance. Take your time when composing a review and consider its impact on the UrbanSitter community.
- Factual: rely on what actually happened and do not employ exaggerations or assumptions. Focus on providing useful information that helps others make good decisions.
To uphold the integrity and trust of our community, caregivers can reply to public reviews and may contest those they believe don’t meet the above criteria. UrbanSitter does not censor or hide negative reviews that may be detrimental to a caregiver's reputation but does remove reviews that violate the Review Guidelines.
More to know about reviews:
- If a caregiver cancels a job, families can submit a review from the canceled booking page
- Jobs must be booked on UrbanSitter to submit a review, or else the family will only be able to submit a recommendation
- Recommendations appear as 5-star reviews from families or previous employers not on UrbanSitter. Learn more here!