First, please note that you can cancel your membership on the UrbanSitter website via a desktop web or mobile web browser - it is not yet available on the UrbanSitter app.
In order to begin contacting and booking sitters on UrbanSitter, we'll require you to upgrade to a membership plan. With membership you have unlimited access to UrbanSitter bookings, messaging, and payment tools with sitters you've already booked as well as new sitters!
If you need to cancel your membership, you'll continue to retain your membership benefits until the end of your billing cycle (monthly or annual). When you’re ready to contact new sitters, you will be prompted to select a membership!
Leaving so soon? Easily change your plan to better fit your needs! Learn more here.
To cancel your membership, access your Settings page from the drop-down menu. Scroll down to Account Basics then click Change Membership Plan.
If instead of canceling your membership you'd like to change it to a different membership option, you can explore the options on this page (learn more here)! If not, click Cancel Membership Plan.
Then we'd love for you to give us some information about why you're canceling so we can better understand your experience and improve for next time. To confirm your membership cancellation, click Cancel Now > Confirm Cancellation. You'll then be able to see that your membership was successfully canceled and when it will expire.
If you're wondering what the difference is between canceling your membership subscription and deactivating your account, you can check out our What's The Difference Between Canceling My Membership And Deactivating My Account? FAQ.