With a membership plan, families on UrbanSitter have unlimited access to message, interview, and book local caregivers to fulfill their care needs. If you need to cancel your membership, you'll retain your membership benefits until the end of your billing cycle. When you’re ready to contact new sitters, you will be prompted to select a new membership plan!
Leaving so soon? You can easily change your plan to better fit your needs. Learn more here.
To cancel your membership, access your Settings page from the drop-down menu next to your profile picture (accessible via a web or mobile web browser - not available on the UrbanSitter app).
Scroll down to Account Basics > Change or Cancel Membership. If instead of canceling your membership you'd like to change to a different membership option, you can explore the options on this page (learn more here!) If not, click Cancel Membership Plan. If you do not see an active membership on your Settings page, you may be logged into another account.
To confirm your membership cancellation, click Cancel Now. We then ask that you to give us some information about why you're canceling so we can better understand your experience and improve for next time! Once successful, you'll see the following success banner then be returned to your Settings page where you can see that your membership was successfully canceled and when it will expire.
Please feel free to review UrbanSitter's Membership Refund Policy.