If you had a negative experience or safety concern with a family or care seeker you wish to report, let us know by reviewing them, flagging their profile, or emailing Member Services. If this is an emergency, please contact your local authorities first, then follow up with us so we can take action on the account if needed.
Submit a review. After you complete a booking with a new family, submit a public or private review of your experience to let us and other caregivers know if you’d recommend the family to other caregivers. If you wouldn’t, you can write a comment sent privately to Member Services. Our team evaluates all negative reviews and will follow up accordingly.
Flag their profile. You can flag a family's profile and report your experience to Member Services following instructions here. Families aren't notified of your flag and our team will review and follow up accordingly.
Email our team with additional or outside information. If you have any relevant documentation surrounding your report, we encourage you to email us and attach the documentation along with a detailed account of your experience for our team to review.
We take all member reports seriously and may take appropriate action in response to reports to uphold the trust, safety, and integrity of the UrbanSitter community. For more information about UrbanSitter policies and expectations, please view our Community Guidelines, Reliability Policy, and Terms of Service.