How to find & book agency care using my benefit

UrbanSitter partners with trusted child care agencies to help you find child care for your family. Agency care is currently available in select zip codes.

How to start:

1. Submit your booking request on a Web Browser

1. Click ‘Learn More’ under ‘Let us handle everything’ on your dashboard, then click Book.
2. Enter the date and time you need care, then click Continue.
3. Add a job description and any special requests, including the number of children, their ages, and your location. Then click Book to submit your request.
4. Our agency concierge team will then connect you with a trusted local agency to help find a caregiver for your family.

2. Caregiver Matching

The agency will select a caregiver based on your requirements, ensuring they meet all necessary background check standards if they are not background checked through Checkr.

3. Get Confirmation

Once a caregiver is confirmed, you will receive an email with their details, and your UrbanSitter account will be updated with your booking information. 

Please note that agency bookings are not available on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, or Christmas Day.

4. Personal Support

Our agency concierge team is available to assist with booking fulfillment and staffing needs throughout the process.

What types of care are available through Agency Care?

At this time, agency care is available exclusively for child care. If you need pet care, senior care, or household services, you can book individual caregivers directly through UrbanSitter - post a job or search for caregivers today.

How are agencies and caregivers screened?

Agencies are required to maintain professional and general liability insurance and meet established background screening requirements.

Caregivers provided by our partner agencies undergo comprehensive vetting and screening processes, including background checks.

What is the cancellation policy?

If you need to cancel a booking, go to Bookings, select ‘View Details’ for the booking you'd like to cancel, then click ‘Cancel Job’. Choose a cancellation reason, then click ‘Cancel Job’ to confirm. Cancellations made within 24 hours of your scheduled start time that have a confirmed agency caregiver will incur a fee. However, if an agency cancels on your family within 24 hours of your start time, we'll apply a $50 credit to your UrbanSitter account. To reschedule, please contact our agency concierge team at agencycare@urbansitter.com.

Is there a minimum or maximum number of hours for agency care?

Agency care bookings require a minimum of 5 hours and can be scheduled for up to 24 hours.

How far in advance can I book agency care?

You can submit an agency care booking as far in advance as you'd like. For requests further in advance, please allow our team time to coordinate with agency partners and identify the best match for your family. We can also accommodate same-day requests within a few hours of the booking start time.

Can I make changes to my booking request?

Once a booking is confirmed, edits cannot be made directly through UrbanSitter. If you need to change the date, time, number of children, or booking details, contact our agency concierge team at agencycare@urbansitter.com.

Can I use Care Credits for agency care?

If your benefit includes Care Credits, you can use them to pay for agency care services. When booking, select Credit Card as your payment method.

In the event of a late cancellation, Care Credits will not be applied to cancellation fees.

To learn more about your benefit and confirm your Care Credits, see How to view my benefit details and Care Credits.

Have more questions?

Contact our agency concierge team at agencycare@urbansitter.com.