How to submit for Out-of-Network reimbursement

If your benefit includes reimbursement for Out-of-Network care, you can hire providers outside of the UrbanSitter network and submit eligible expenses for reimbursement through your organization. 

How to start

First, make sure you’re successfully enrolled and that your benefit includes Out-of-Network care. You can find this information on your dashboard. Learn more about your benefit and what it includes in How to view my benefit details and Care Credits.

How to submit for reimbursement

1. Hire your preferred out-of-network provider and pay them directly. Save your receipt, as you'll need it to submit with your reimbursement form.
2. On UrbanSitter, go to your dashboard and scroll down to the Out-of-network reimbursements section on the left-hand side.
3. Click the Access form here to submit your reimbursement.
4. Complete the form and upload your receipt. Submit within the deadline set by your organization.
5. Once approved, you will be contacted to set up a Stripe Connect account to receive your reimbursement, up to the Care Credit amount offered by your organization.

If you’re unsure of your eligibility or want to learn more, please contact our Member Services team at support@urbansitter.com.