Whether you’ve been a loyal sitter on UrbanSitter for years or are new to the community, our mission has always been to be the most trusted space for parents and sitters to connect for childcare jobs. We’re living up to this now more than ever by raising our standards for what’s required to be a sitter on UrbanSitter.
To join UrbanSitter or continue as an approved sitter, sitters will need to purchase an annual membership plan and clear a required background check. Your membership will allow you continued access to our booking, messaging, and payment tools you already know and love.
We’ll relay all the necessary information here to get you set up for this change so you know what to do to continue on the platform. Our Member Services team will also be available to answer questions or provide assistance should you need it. We believe that by establishing UrbanSitter as the safest, most trusted childcare service, we will attract even more parents - meaning more jobs for you. We look forward to you joining us as we grow and evolve together to make UrbanSitter the best choice for trustworthy, exceptional sitters to find and book childcare jobs.
What’s included in the UrbanSitter Membership?
The annual membership allows you access to job opportunities with families in your area, convenient calendar and messaging tools, assistance with any booking, payment, or trust & safety issues from our Member Services team, and a comprehensive background check and badge for your profile when you pass a third-party check with our safety partner, Evident ID. Your membership comes at a fee of $24.95 for a full year of membership benefits charged to your card on file. After a limited time, the UrbanSitter Membership fee will increase.
What will the background check cover?
Background checks are processed by our third-party safety partner Evident ID and include the following:
- SSN Trace
- Nationwide Sex Offender Registry Check
- Global Watchlist Check of terrorist, sanction, and other watchlists
- National Criminal Search for history of felony and misdemeanors
- County searches based on records found during national check
You’ll need to provide your Social Security Number to complete the background check, and Evident ID will take care of the rest. The results of your check will be emailed to you. Once cleared, a background check badge will display on your sitter profile for one year from the purchase date.
What do I do next?
Whether you’re a new sitter or are already approved, you’ll be prompted to purchase the UrbanSitter Membership and pass the included background check to keep your status on UrbanSitter. While accessing UrbanSitter.com or the UrbanSitter app, click Purchase Membership on your homepage (under Approval Checklist for new sitters or Success Guide for approved sitters) and enter your credit card details to buy your membership.
The annual membership comes at a fee of $24.95 and is non-refundable. After you successfully purchase your membership, you’ll be emailed instructions to begin the background check. Communication will be sent to the email address we have on file, so make sure to double check yours is accurate. After a limited time the UrbanSitter Membership fee will increase, so be sure to purchase yours as soon as possible!
After you submit your background check, our third-party check provider Evident ID will email you the results. Once passed and cleared, you’ll earn a background check badge on your sitter profile which will remain for one year from the date of purchase. Expect email updates from our Member Services team about your profile approval (or re-approval) and once you’re all good to go, your profile will be back up and ready to continue connecting with families!
If you already have a background check badge and haven’t received communication from us about the UrbanSitter Membership, you will be emailed separate instructions. Keep an eye on your inbox!
Parents are able to pay for sitter membership fees if desired. Please email us for more information!
What happens if I don’t purchase the membership or pass the background check?
If you don’t purchase the annual membership, your profile will be hidden from new families. You will be able to continue messaging parents you’ve already been in contact with, but you will not be able to book jobs or find new opportunities on the Job Board.
If you do not clear the background check you will be notified via email as well. Your profile will be closed and you will no longer have access to UrbanSitter.
What if I already paid for a background check through UrbanSitter?
Sitters who have purchased, and passed a background check in the last year have received a free membership until the anniversary of the date that their background check cleared. Each sitter who qualifies for a free membership has been notified via email with their specific date. We want to ensure that sitters who have already invested in their profile by purchasing a check in the past are not required to make another purchase within the same 12-month period.
If you purchased a background check, during the period of the 3-year background check badge, please email Support so that we can let you know how to update your background check and receive a free membership each year, for free, through your 3-year term.
All of us at UrbanSitter are excited about these changes and we hope you are too. For any questions or help along the way, please don’t hesitate to contact Member Services by emailing email@example.com. Happy sitting on UrbanSitter!
Please note that the UrbanSitter platform is a space for individual care providers to market their offerings and we require one profile per sitter. Our Terms of Services do not allow daycares, preschools, etc.