If your benefit includes the option to bring your own provider, you will see that information on your dashboard in the ‘Bring your own provider’ section. This allows you to invite a provider who is not yet on UrbanSitter to join at no cost, so you can pay them using your Care Credits.
How to start
First, make sure you are successfully enrolled and that your benefit includes the option to bring on your own provider. To learn more, see How to view my benefit details and Care Credits.
Next, email our Member Services team at support@urbansitter.com to request a caregiver membership code. This code covers your provider’s membership and required background check.
What your provider needs to do
Have your provider sign up for an UrbanSitter account: www.urbansitter.com/signup/sitter
- Use promo code supplied by our team to purchase free membership
- Complete the required background check
- Complete profile with:
- About me, rates, and location
- Profile photo
- Create an account with our payment processor, Branch, to receive payments from the Care Credits provided through your benefit
Once your caregiver’s profile is completed and approved, including a completed background check, you can book them for jobs (most profiles are approved within 3-5 days or sooner). To learn more, see Caregiver requirements and background checks.
After selecting a membership plan, caregiver memberships remain active for one year from the redemption date. Each year, our team will manually apply a renewal code for your caregiver, as long as the caregiver does not cancel their membership before the renewal date. If you’d like to bring a different provider onto UrbanSitter, you will need to wait until your current caregiver’s membership year is complete. Please notify us before their renewal date so we can cancel their services and onboard your new provider to the platform.
Please note that all communication regarding your caregiver’s background check and profile approval status will be sent to your caregiver via email. If you or your caregiver have any questions, contact our Member Services at support@urbansitter.com.
How to book & pay with credits
To receive payments from the Care Credits provided through your benefit, your caregiver must create an account with our payment processor, Branch. Have your caregiver share their profile with you, then click Book to schedule jobs. When booking, select the credit card payment method to use your Care Credits toward the payment. To learn more, see How to use my benefit to pay caregivers.
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