In order to pay a caregiver with your corporate care credits, when creating a booking, ensure that your booking is set to be paid via credit card (you must have a credit card on file). Your caregiver must also have a method to accept their payout, either Direct Deposit information or a debit card. Your credits will always be used first and your credit card will only be charged if you don’t have enough credits.
You can view your active and inactive care benefits on your account's Credits page. Care credits eligible to apply towards caregiver payments will be noted as "applicable towards sitter credit card payments". When submitting a caregiver payment (make sure to book via credit card) any applicable credits will apply automatically towards the service total, as seen below next to "Discount applied".
To review your credit usage, you can view your history of caregiver payments and how much was charged to your credit card on your Transactions page, and how much credit was applied on your Credits page. Find these pages on the web by clicking your profile picture and selecting Transactions or Credits from the drop-down menu. On the UrbanSitter app, tap More > Account > Transactions or Credits.
If you have any questions or concerns about the caregiver's payment, you're encouraged to contact our team so that we can take any needed actions. For more information, please feel free to review this FAQ: How do I pay caregivers?