General

Getting started

• How to sign up: families seeking care
• How to sign up: caregivers seeking jobs
• Accidently signed up with wrong account type (family or caregiver)
• How to use ​​Sign in with Apple
• How to submit a caregiver recommendation

Account basics

• Help with logging in or resetting password
• How to deactivate my account
• What's the difference between canceling my membership and deactivating my account?

Transactions and payments

• How to view account transactions and download booking payment history
• What does my booking status mean?

Gift cards

• How to redeem a gift card
• How to purchase an UrbanSitter gift card
• Gift card terms

Community resources

• How to flag an account
• Suspect a scammer?
• Reliability Policy
• Deactivation Policy
• Community Guidelines

Caregiving during COVID

• COVID guidelines and resources
• COVID-19 vaccine badges