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  1. Family and Caregiver FAQs - UrbanSitter Support
  2. General

General

Getting started

  • How to sign up: families seeking care
  • How to sign up: caregivers seeking jobs
  • Accidently signed up with wrong account type (family or caregiver)
  • How to use ​​Sign in with Apple
  • How to submit a caregiver recommendation

Account basics

  • Help with logging in or resetting password
  • How to deactivate my account
  • What's the difference between canceling my membership and deactivating my account?

Transactions and payments

  • How to view account transactions and download booking payment history
  • What does my booking status mean?

Gift cards

  • How to purchase an UrbanSitter gift card
  • Gift card terms

Community resources

  • How to flag an account
  • Suspect a scammer?
  • Reliability Policy
  • Community Guidelines

Caregiving during COVID

  • COVID guidelines and resources
  • COVID-19 vaccine badges
Family and Caregiver FAQs - UrbanSitter Support