Family and Caregiver FAQs - UrbanSitter Support
How UrbanSitter works for caregivers
Caregiver approval requirements
Annual membership and background check
What’s next after a booking request
Browsing the Job Board
How to get a copy of my background check
Completing your profile
How can I check the status of my background check?
Why is my profile hidden?
Profile photo requirements
How to upload a profile video
What should I put in the About Me section of my profile?
How to get recommendations from previous employers or families
Bookings and reviews
How caregiver reviews work
How to review a family or care seeker
How do I get paid for jobs?
How to confirm hours worked
Problem with direct deposit payment
Managing your account
How to update my address or working location
What are my stats?
How to update or unsubscribe from notifications
Managing your families
How to use Your Families
How to favorite a family
How to hide a family
How do tax laws apply to care jobs?
Does UrbanSitter provide a W-2 or 1099 for caregivers?
Tips and policies
How to report a bad experience with a family
How do minimum wage laws apply to care jobs?
Membership Refund Policy