Caregivers

Getting started

• How UrbanSitter works for caregivers
• Caregiver approval requirements
• Annual membership and background check
• What’s next after a booking request
• Browsing the Job Board
• How to get a copy of my background check

Completing your profile

• How can I check the status of my background check?
• Why is my profile hidden?
• Profile photo requirements
• How to upload a profile video
• What should I put in the About Me section of my profile?
• How to get recommendations from previous employers or families

Bookings and reviews

• How caregiver reviews work
• How to review a family or care seeker

Payments

• How do I get paid for jobs?
• How to confirm hours worked
• Instant Payout
• Standard Payout
• Problem with direct deposit payment

Managing your account

• How to update my address or working location
• What are my stats?
• How to update or unsubscribe from notifications

Managing your families

• How to use Your Families
• How to favorite a family
• How to hide a family

Taxes

• How do tax laws apply to care jobs?
• Does UrbanSitter provide a W-2 or 1099 for caregivers?

Tips and policies

• How to report a bad experience with a family
• How do minimum wage laws apply to care jobs?
• Membership Refund Policy