Logo
  1. Family and Caregiver FAQs - UrbanSitter Support
  2. Families

Families

Getting started

  • How to find & book care
  • Caregiver requirements and background checks
  • How to purchase an upgraded background check or driving record check for a caregiver
  • How to add credit card to account
  • How to refer a friend to UrbanSitter
  • How to update my address or location

Searching for caregivers

  • How to post a job
  • How to search for caregivers
  • How to find a tutor or homework helper
  • How to find a caregiver by name
  • How to favorite a caregiver
  • How to hide a caregiver
See all 7 articles

Bookings and reviews

  • How to review a caregiver
  • Can caregivers review parents, employers, or care seekers?
  • How to book a caregiver for multiple jobs or dates
  • How to book multiple caregivers for the same job
  • How to update payment method of a job

Caregiver payments

  • How to pay caregivers
  • Problem with payment charge to my credit card
  • How to get a flexible spending account (FSA) invoice

Membership billing

  • Membership Plan Options
  • How to upgrade to a membership plan
  • How to change my membership plan
  • How to cancel my membership plan
  • Membership Refund Policy

Credits and codes

  • How to redeem a credit or gift card
  • How to use my credit to pay caregivers

Tips

  • How do tax laws apply to care jobs?
  • How do minimum wage laws apply to care jobs?
  • How to report a bad experience with a caregiver
  • How to update or unsubscribe from notifications
Family and Caregiver FAQs - UrbanSitter Support