Families

Getting Started

• How do I find sitters?
• What is required to be a sitter on UrbanSitter?
• How can I purchase an upgraded background check or driving record check for a sitter?
• How do I refer someone to join UrbanSitter? Refer-A-Friend Program Details
• How do I update my location/address?
• How do I add or update my credit card information?

Searching for Sitters

• How do I post a job to sitters?
• How do I use the Search tool?
• How do I save a search? - Saved Searches
• How do I find reliable sitters?
• How do I search for a caregiver by name?
• How do I save my favorite sitters?

Membership Billing

• How do I upgrade my account to a membership plan?
• How do I change my membership plan?
• How do I cancel my membership plan?
• My membership renewal charge failed. What do I do?
• Membership Refund Policy

Managing Bookings and Reviews

• How do I book a sitter for multiple jobs/dates?
• How do I book multiple sitters for the same job?
• How do I update the payment method for a job?
• How do I review a sitter?

Sitter Payments

• How do I pay caregivers?
• When I tried to pay my sitter it said that there was a problem with my credit card. What do I do?
• How do I obtain an invoice for flexible spending account (FSA) reimbursement?

Credits and Codes

• How do I redeem a credit or gift card?
• How do I use my credit to pay caregivers?

Tips

• How do tax laws apply to babysitting?
• How do minimum wage laws apply to babysitting?
• How do I report a bad experience with a sitter?