Families

Getting started

• How to find & book care on UrbanSitter
• What is required to be a sitter on UrbanSitter?
• How can I purchase an upgraded background check or driving record check for a sitter?
• How do I refer someone to join UrbanSitter? Refer-A-Friend Program Details
• How to add credit card to account

Searching for caregivers

• How to post a job
• How to search for caregivers
• How to find a caregiver by name
• How to favorite a caregiver
• How to find reliable caregivers
• How to update my address or location

Membership billing

• How to upgrade to a membership plan
• How to change my membership plan
• How to cancel my membership plan
• My membership renewal charge failed. What do I do?
• Membership Refund Policy

Bookings and reviews

• Can caregivers review families?
• How to book a caregiver for multiple jobs or dates
• How to book multiple caregivers for the same job
• How to update the payment method of a job
• How to review a caregiver

Caregiver payments

• How to pay caregivers
• Problem with payment charge to credit card
• How to get flexible spending account (FSA) reimbursement invoice

Credits and codes

• How do I redeem a credit or gift card?
• How do I use my credit to pay caregivers?

Corporate benefits

• How do I bring on my existing caregiver?
• What kind of care jobs can I book with my benefits on UrbanSitter?
• How do I use my Corporate Benefit to pay caregivers?
• Corporate Benefit Registration

Tips

• How do tax laws apply to babysitting?
• How do minimum wage laws apply to babysitting?
• How do I report a bad experience with a sitter?