Family and Caregiver FAQs - UrbanSitter Support
How to find & book care
Caregiver requirements and background checks
How to purchase an upgraded background check or driving record check for a caregiver
How to add credit card to account
How to refer a friend to UrbanSitter
How to update my address or location
Searching for caregivers
How to post a job
How to search for caregivers
How to find a caregiver by name
How to favorite a caregiver
How to hide a caregiver
How to find reliable caregivers
Bookings and reviews
How to review a caregiver
Can caregivers review parents, employers, or care seekers?
How to book a caregiver for multiple jobs or dates
How to book multiple caregivers for the same job
How to update payment method of a job
How to pay caregivers
Problem with payment charge to my credit card
How to get a flexible spending account (FSA) invoice
How to upgrade to a membership plan
How to change my membership plan
How to cancel my membership plan
Membership Refund Policy
Credits and codes
How to redeem a credit or gift card
How to use my credit to pay caregivers
How to find & book care using my benefits
How do I bring on my existing caregiver?
How do I use my Corporate Benefit to pay caregivers?
Corporate Benefit Registration
How do tax laws apply to care jobs?
How do minimum wage laws apply to care jobs?
How to report a bad experience with a caregiver
How to update or unsubscribe from notifications