Families

Getting started

• How to find & book care
• Caregiver requirements and background checks
• How to purchase an upgraded background check or driving record check for a caregiver
• How to add credit card to account
• How to refer a friend to UrbanSitter
• How to update my address or location

Searching for caregivers

• How to post a job
• How to search for caregivers
• How to find a caregiver by name
• How to favorite a caregiver
• How to hide a caregiver
• How to find reliable caregivers

Bookings and reviews

• How to review a caregiver
• Can caregivers review parents, employers, or care seekers?
• How to book a caregiver for multiple jobs or dates
• How to book multiple caregivers for the same job
• How to update payment method of a job

Caregiver payments

• How to pay caregivers
• Problem with payment charge to my credit card
• How to get a flexible spending account (FSA) invoice

Membership billing

• Membership Plan Options
• How to upgrade to a membership plan
• How to change my membership plan
• How to cancel my membership plan
• Membership Refund Policy

Credits and codes

• How to redeem a credit or gift card
• How to use my credit to pay caregivers

Corporate benefits

• How to find & book care using my benefits
• How do I bring on my existing caregiver?
• How do I use my Corporate Benefit to pay caregivers?
• Corporate Benefit Registration

Tips

• How do tax laws apply to care jobs?
• How do minimum wage laws apply to care jobs?
• How to report a bad experience with a caregiver
• How to update or unsubscribe from notifications